Terms of service

Last updated: October 3, 2026

These terms are an agreement between you and Dunne, Corp. (“DunneCorp”, “we”, “us”). They cover this website, the account and customer portal you can create here, and our commercial software, DunneNote and DunneWrite. By creating an account, buying a licence or using the software, you agree to them. If you are accepting on behalf of a company, you confirm you can bind it to these terms.

1. Buying through Paddle

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. When you buy, you also accept Paddle's buyer terms, and Paddle's privacy notice applies to the payment details you give it.

Prices are shown in US dollars on our pricing page; Paddle shows your local price where one is set and adds any sales tax or VAT at checkout. Refunds follow our refund policy.

2. Your licence

DunneNote and DunneWrite are licensed, not sold. When you buy, we give you a personal, non-exclusive, non-transferable licence to install and use the product, for one person, on all the computers that person uses. A company may buy a licence for each person who uses the product. Your licence comes as a licence key, which you paste into the app; your current key is always in your account.

• One-time purchase. The product is yours to keep. You may use every version we have released up to 12 months after you buy, with no time limit. The app checks your key on your computer and never contacts us. A version released after those 12 months needs a new purchase or a subscription.
• Monthly subscription. You may use the product, including every update we release, for as long as the subscription is paid. You can cancel at any time; it stays active until the end of the month you have paid for. While you subscribe, the app renews its key with us about once a month (see our privacy policy).
• Six paid months make it yours. When you have paid for 6 months of a subscription in total, the months don't have to be in a row, the product becomes yours to keep, as if you had bought it outright on the date of the 6th payment: every version we have released up to 12 months after that date is included. We then cancel the subscription so you aren't charged again, and the app stops contacting us. A refunded month doesn't count.

Without a current licence, for example after a subscription ends, or in a version released after your 12 months of updates, you never lose access to your own work:

• DunneNote still opens, edits and restores every notebook you have, but can't create new ones. Every copy of DunneNote includes one free notebook, so you can try it before you buy.
• DunneWrite keeps its features that don't use AI, including your existing stories and what AI produced for you while you were licensed. Its AI features, including local models, need a current licence.

You may not:

• resell, rent, lend or share your licence, or let other people use it;
• copy the software except to install it on your own computers and make backups;
• reverse engineer, decompile or disassemble it, except as far as the law allows despite this restriction;
• remove or change any copyright or licence notice in it.

3. Your content stays yours

Notebooks, stories and everything else you create with our software belong to you. The software stores them on your own computer, and we claim no rights in them. DunneNote notebooks are in an open, documented format, so you can read them without us.

Some DunneWrite features send text to an AI provider that you choose and connect with your own account and key. That exchange is between you and that provider, under its terms; we are not a party to it and don't receive what is sent.

4. Open-source software

DunneFlow and the DunneNote format library (dunnenote-format) are open source. Their own licences, published with their source code, govern them instead of section 2. Our commercial products may include open-source components, each under its own licence.

5. Your account

• You need an account to buy, to manage what you've bought and to open support tickets. Give accurate details and keep them current.
• Keep your password secret; you are responsible for what happens under your account. Tell us at once at support@dunnecorp.com if you think someone else has used it.
• You must be old enough to make a binding contract where you live to buy a licence.
• Don't misuse the website: no attempts to break into it, overload it, scrape it at scale, or use it to send spam or unlawful material.

You can close your account at any time by asking us. We may suspend or close an account that breaks these terms; if we do, we'll tell you why, unless the law stops us. Closing an account doesn't end a licence you have already paid for.

6. Support and updates

We provide support through tickets in the customer portal and by email, for as long as your licence entitles you to updates: while you subscribe, and for 12 months after you buy or your subscription becomes yours. We aim to reply within one business day. Updates may change or remove features; we won't remove your ability to open your existing content.

7. Pre-release software

Products and features marked pre-release, preview, beta or draft are offered as they are, may change and may contain more bugs than a finished release. Keep backups of anything important.

8. Warranty

We build our software carefully and want it to work for you. If it doesn't, use the refund policy or tell us so we can fix it. Apart from that, and to the extent the law allows, the software and website are provided “as is”, without any other warranty, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. We don't promise that the software will be free of errors or that it will never lose data, so keep backups.

9. Limits on our liability

To the extent the law allows, we are not liable for indirect, incidental, special or consequential losses, or for lost profits, revenue or data, arising from these terms or your use of the website or software. Our total liability for any claim is limited to the amount you paid us for the product concerned in the 12 months before the claim.

Nothing in these terms limits liability that cannot be limited by law, or takes away rights you have as a consumer under the law where you live.

10. Changes to these terms

We may update these terms. The date at the top of this page changes when we do, and if a change materially affects people who have already bought, we'll tell them by email before it takes effect. A change never takes away a licence you have already paid for.

11. Governing law

Dunne, Corp. is a Delaware corporation. These terms are governed by the laws of the State of Delaware, without regard to its conflict-of-law rules. If you buy as a consumer, you also keep the protection of the mandatory laws of the place where you live, and you may bring a claim in your local courts.

12. Contact

Dunne, Corp., support@dunnecorp.com. See also our privacy policy and refund policy.